Refund Policy for Boostbar AG
Effective Date: 28th November 2023
Thank you for using Boostbar AG (Boostbar) mobile application. We strive to provide a seamless and satisfactory experience for our users. This Refund Policy outlines our guidelines regarding refunds for purchases made through our mobile application.
Scope of Refund Policy:
This policy applies to all purchases made through Boostbar’s mobile application, regardless of the payment method used.
We offer refunds in the following situations:
- Unauthorized Transactions: If a transaction is made without the account holder's consent.
- Technical Issues: In cases where there are technical errors resulting in overcharges or other payment-related problems.
Refund Request Process:
Customers seeking a refund must:
- Contact our customer support within 7 days of the purchase date.
- Provide a clear explanation of the reason for the refund request.
- Include relevant information such as the transaction ID, purchase date and time, and any supporting documentation from their bank statement.
Refunds will be processed using the original payment method whenever possible. If that is not feasible, a credit will be issued within the mobile application for redemption in the future.
Refunds may be denied in the following cases:
- Failure to meet eligibility criteria.
- Requests made after the specified timeframe.
- Lack of adequate documentation or information to support the refund request.
- Violation of our terms of service.
Refund Processing Time:
Refunds will be processed within 10 business days after approval. Processing times may vary depending on the payment method and financial institutions involved.
For refund inquiries and requests, please contact our customer support team at email@example.com or +41 44 545 27 45.
This Refund Policy is subject to change without notice. Customers are encouraged to review this policy periodically.
By using Boostbar’s mobile application, you agree to abide by the terms and conditions outlined in this Refund Policy.